Tickets, live chat, common failures, and safe recovery steps.
Open Support in the Tenant Portal to create a ticket, follow its status, or use live chat when available. Describe the exact screen, time, outlet, action, expected result, and error. Attach only information needed to diagnose the issue; remove customer passwords, tokens, and payment credentials. Check the public System Status page for a service incident before repeating a failed write.
Recovery actions
Do not reset demo data, restore a backup, close a register, or void a sale merely to see whether an error disappears. These operations change business records.