# Sales history, orders and tools > Reprint a receipt, send it, void or refund a sale, and use online orders, price check, labels and the kitchen display. Source: https://docs.bakasir.com/en/docs/desktop/sales-and-tools Video tutorial (2:09): [Desktop: sales history, reprint and void](https://media.bakasir.com/bakasir-media/docs-video/desktop-sales-and-tools/desktop-sales-and-tools.mp4), subtitles: https://media.bakasir.com/bakasir-media/docs-video/desktop-sales-and-tools/desktop-sales-and-tools.en.vtt Open **Sales** on the Home screen to look back at what you sold. This tutorial shows how to find a sale, reprint or send its receipt, and void or refund it. Below it you find the other tiles: online orders, price check, labels, the kitchen display and notifications. The tutorial takes about 3 minutes. ## Before you start - You are signed in on the Desktop app. See [Sign in and lock the screen](https://docs.bakasir.com/en/docs/desktop/sign-in.md). - For a reprint you need a receipt printer, see [Printer, drawer and devices](https://docs.bakasir.com/en/docs/desktop/hardware.md). - A Manager or Owner must be available for voids and refunds by Staff. ## Steps ### Open Sales On the Home screen, click the **Sales** tile (**History and receipts**). The list shows today's sales. ### Find the sale Switch between **Today**, **7 days** and **All**, or type a receipt number in **Search receipt number**. The line above the list shows how many sales there are and their total. ### Open the sale Click a sale to see its items, payments, discount, tax, total, paid amount and change on the right. Voided and refunded sales are marked. ### Reprint the receipt Click **Reprint receipt**. The receipt is printed with the label **RECEIPT COPY**. ### Send the receipt to the customer Click **WhatsApp** to open a chat with the receipt ready to send, or **Email** to send it to the customer's email. Both use the customer saved on the sale. If there is no phone number or email, Bakasir shows a message instead. ### Void or refund the sale Under **Void or refund**, type the **Reason (required)**. Then press and hold **Hold to void** or **Hold to refund** until it fills. The sale is cancelled or refunded as a whole, and its stock goes back. ### Approve when asked A Staff cashier needs approval. Type a Manager or Owner POS PIN in **Manager PIN for approval**, or click **Ask to void** or **Ask to refund** so a Manager can approve from the Portal or the Android app. The action completes after approval. Only completed sales can be voided or refunded. A sale that is already voided or refunded cannot be changed again. ## Online orders The **Online orders** tile shows orders from your online store, in tabs: **New**, **Processing**, **Delivering**, **Completed** and **Canceled**. Click an order to see its items, payment (**Paid** or **Unpaid**) and **Shipping address**. Move it forward with **Process order**, **Mark delivering** and **Complete order**. To cancel, hold **Hold to cancel**. Staff need approval to cancel, like in Sales. The list refreshes by itself every 30 seconds. If you see **Online store is not active**, the E-Commerce plugin is off. See [Online store](https://docs.bakasir.com/en/docs/commerce.md) and [Orders](https://docs.bakasir.com/en/docs/commerce/orders.md). ## Price check The **Price check** tile answers a customer question without touching the cart. Scan a barcode or type a product name to see the price, the wholesale prices and the stock in every outlet. ## Print labels The **Print labels** tile prints product and shelf labels when the **Print Barcode** plugin is active. Search for products, set how many labels each needs under **Labels**, choose what appears on the label (**Product name**, **Price**, **Barcode**) and click **Print labels**. **Reset quantities** clears the counts. Labels go to your label printer, or to the receipt printer when none is set. See [Printer, drawer and devices](https://docs.bakasir.com/en/docs/desktop/hardware.md). To activate the plugin, see [Extensions](https://docs.bakasir.com/en/docs/commerce/extensions.md). ## Kitchen display Restaurant and Coffee businesses get a **Kitchen display** tile, and a computer paired with the **Kitchen display** role opens it right after sign in. It shows kitchen tickets in three columns: **New**, **Cooking** and **Ready to serve**, with the waiting time in minutes. Move a ticket along with **Start cooking**, **Mark ready** and **Served**. The screen refreshes every few seconds and plays a sound for a new ticket. It needs **Dine in** or **Table management** to be on in the Portal under **Settings → POS**. Otherwise the screen says so. ## Notifications The bell at the top of the Home screen opens **Notifications**, with the unread count. Approval requests from other cashiers appear here with **Approve** and **Reject** buttons when you are a Manager or Owner. **Mark all read** clears the list. New items also appear as Windows notifications. You can hide the count and the content in [Settings](https://docs.bakasir.com/en/docs/desktop/settings.md). ## Tips - **Receipts look like the web.** The layout, header and footer come from **Settings → Receipt** in the Portal. - **Unsynced sales.** Sales made offline appear in Sales after they reach the server. ## Next steps - [Cash, X and Z reports](https://docs.bakasir.com/en/docs/desktop/cash-and-reports.md) - [Refunds and voids on the web](https://docs.bakasir.com/en/docs/web-pos/refunds-and-voids.md) - [Orders](https://docs.bakasir.com/en/docs/commerce/orders.md)